Support

Direct line to the developer — no ticket system, no tiers. Write to [email protected] and include your license key for license matters.

Common questions

Activation says "machine limit reached"

Your key is active on the maximum number of computers specified by your license. On the old machine open Help → Manage License → Deactivate this computer; then activate on the new one. Lost access to the old machine? Email us with your key and we'll free the seat.

I lost my license key

Write to [email protected] from the email address you used at purchase and we'll re-send it.

Windows says "Windows protected your PC"

The installer is currently unsigned, so SmartScreen shows a warning on first run. Click "More info" → "Run anyway". The download from your purchase email is served directly from our infrastructure.

The app asks to verify the license

Standard Studio licenses allow up to 7 days offline from the last successful verification, never beyond Trial or subscription expiry. Use on one computer at a time is a license condition.

FLOATING: "license in use on another computer"

Floating is available on request. Contact [email protected] to discuss concurrent seats and pricing.

The Trial won't save or render anything

The new Trial includes saving and rendering for 14 days. Older restricted Trial installers do not represent the new offer. Download build 093 below and choose Start Trial at launch.

A feature I expected is not in the menu

There is one Studio installer containing all features. Your license controls the duration of access.

Refunds

14 days, no questions asked. See the refund policy. Refunded keys are deactivated automatically.

Downloads

Download VectorRIG Studio build 093 for Windows — full 14-day Trial; choose Start Trial at launch.
Studio licenses: use the personal download link in your purchase email (it's tied to your license key). Lost the email? See "I lost my license key" above.